Position: Customer Service Advisor
Location: Oxford (OX4)
Hours: Monday – Friday (09:00 – 17:00 or 12:00 – 20:00 each week), with 1 in 4 Weekends (10:00 – 18:00 with 2 weekdays off in lieu)
Experience: Customer Service, Finance, Motor Industry, Account Management, Retentions, Car Finance, Inbound Calls, Outbound Calls, Account Manager, Customer Care, Automotive, Motor, Vehicle, Car
Thompson & Terry Recruitment are working with an award-winning and rapidly-expanding car finance company who are looking to recruit an intelligent and ambitious Customer Service Advisor to join their modern and vibrant Oxford offices.
As Customer Service Advisor you will be the initial point-of-contact for each customer, managing their customer experience and ensuring that they receive impeccable customer service throughout. This will include regularly liaising with customers and car dealerships whilst responding to customer queries via telephone, email and an online portal.
As Customer Service Advisor you will also be responsible for supporting customers directly with regards to updating or clarifying their information, whether that be contact details, insurance claims, or financial issues therefore an amazing customer-focused approach combined with real attention to detail is a must.
The successful Customer Service Advisor will, therefore, need to be friendly, approachable, and enthusiastic with a good working knowledge of the financial or motor industries (or be super motivated to learn!), and the ability to empathise with customers but also enforce any sensitive finance-related issues.
Our client is a real mover and shaker within the car finance industry. They are an award-winning, innovative and rapidly-expanding business with such exciting growth plans, that every employee will be a huge part of.
Their office is fun, quirky and modern, with free food and drinks, massages at work and regular social activities as they truly believe in maintaining that balance between working hard and having fun. They also offer competitive salaries, bonus schemes and generous holiday allowances to reward their employees for their hard work.
Importantly, they pride themselves on the quality of their staff. They are exclusively looking for candidates with strong academic backgrounds and evidence of consistently striving to exceed and achieve within both their personal and working lives.
- Highly ambitious with the drive to build a successful and fulfilling career
- Good working knowledge of the motor or finance industry (or super ambitious to learn)
- Experience of working within a customer service role, ideally telephone-based, financial or automotive
- A strong academic background
- Ethical and value-focused with the ability and desire to support vulnerable customers
- Enthusiastic, friendly and approachable with the ability to build and maintain a rapport with customers and car dealers alike
- Strong organisation skills with the initiative to prioritise a high workload
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.