Position: Retentions Team Manager
Location: Leeds (LS16)
Salary: £23,400 basic (+ bonus)
Hours: 08:45 – 17:15 (and an early finish on a Friday)
Experience: Account Management, Customer Service, Automotive, Fuel Card, Technology, New Business, Team Leader, Management, Customer Service Manager

Opportunity:

Our rapidly expanding and market leading client is looking to recruit a driven and experienced Retentions Team Manager, with a strong customer-focused background, to their vibrant Leeds offices.

The Retentions team will be responsible for liaising with existing customers, up-selling to them when necessary, and ultimately making sure that their custom is retained. The successful Retentions Team Manager will therefore have a really strong knowledge of how to succeed within a Retentions-based role.

As Retentions Team Manager, you will be responsible for supporting, developing and motivating your team to ensure that exceptional levels of customer service are provided at all times. This will include setting targets, ensuring that they are met, assessing results and allocating commission accordingly.

Importantly, the successful Retentions Team Manager will be able to effectively manage, coach, and motivate a team of people in order to not only meet but exceed their targets. They will also be responsible for interviewing, recruiting, training and mentoring their team.

The Company:

The company are a long-standing client of Thompson & Terry recruitment. Over the past three years, they have grown and developed at an increasing rate, meaning that they are now a leading business within their field.

The culture of the company is focused around a balanced work and social life. All employees start and finish work at the same time and an early finish on a Friday is also encouraged as a way of recognising the hard work that is carried out by employees throughout the week. Furthermore, they provide a generous benefits package, including Perkbox, again rewarding their employees for their hard work.

Requirements:

• Experience of excelling within a customer-focused, contact centre Team Manger position
• Management and leadership expertise is essential, with proven success in effectively coaching and developing employees
• Strong IT skills with a good knowledge of Microsoft Office
• A good communicator, with a confident and professional telephone manner
• Target conscious and results-driven
• A good academic background with at least a C, or equivalent, in English and Maths GCSE

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.