Position: Senior Customer Operations Advisor
Location: Abingdon (OX14)
Salary: £22,000 – £24,000 per annum

Hours: Monday – Friday (08:00 – 16:30, 10:00 – 18:30 and 11:30 – 20:00 alternating weeks), with 1 in 8 weekends (10:00 – 17:00)

Experience: Customer Service, Customer Experience, Customer Service Specialist, Escalation, Complaint Handler, Inbound Calls, Outbound Calls, Call Centre, B2C, Technical

The Opportunity:

Thompson & Terry Recruitment are working alongside a well-known and respected UK national client, who are looking to recruit an enthusiastic and passionate Senior Customer Operations Advisor to join their evolving and rapidly expanding Abingdon based team.

As Senior Customer Operations Advisor, you will be responsible for supporting the Customer Operations Advisors with any challenging calls as an escalation point, therefore it is vital the successful candidate holds experience of being calm and professionally dealing with customer complaints.

Whilst this is a more senior position, the successful candidate will also be hands on in managing a high volume of inbound and outbound calls and emails from customers and resolving any issues (EG: technical faults with products etc).

Our client’s product is technical and ever evolving therefore the successful Senior Customer Operations Advisor needs to be comfortable to learn to become an expert in order to be able to offer basic technical support to customers over the phone, whilst also being the point of escalation for any customer service issues.

Whilst this is not officially a management role, as a Senior Customer Operations Advisor the successful candidate will work closely with the Team Leader to onboard and train new starters and day to day support of the advisors, therefore it could be a really good route for candidates looking to make the transition into people management.

The Company:

Thompson & Terry Recruitment are working with a well-known and UK national brand, who are looking to recruit an outstanding Senior Customer Service Advisor to join their large and modern offices based in Abingdon.

Our client are rapidly expanding and are looking to enhance their reach nationally, whilst ensuring that their customer service team is at the centre and the forefront of what they offer. All the business completely live by a set of strong core values around really going above and beyond to achieve excellence so it is vital the successful candidate completely buys into this.

In exchange of your hard work, our client rewards their staff with flexible working conditions, social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+bank holidays) and a generous contributory pension scheme.

Having said that we believe the biggest benefit is a lovely and supportive place to work with lots of opportunities to develop and progress.

Requirements:

• Experience of offering customer service excellence
• Passionate to problem solve and find solutions to all customer enquiries and issues
• A strong desire to build and absorb outstanding technical product knowledge
• Ambitious to step into a leadership role
• Excellent telephone manner and communication at all levels
• Excellent verbal and written communication skills

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.