Position: Renewals Manager
Location: Newbury (RG14)
Salary: £25,000 – £30,000 (+ generous commission)
Hours: 08:30 – 17:00 (Monday – Friday)
Experience: Renewals Manager, Renewal, Retention, Account Manager, Telephone, Customer Excellence, Sales, Management, Telecoms, B2B

Opportunity:

Thompson & Terry Recruitment are excited to be working with our well-regarded growing client with vibrant and social offices in Newbury. Their team are so passionate about going above and beyond to find the best solution for all their business (B2B) customers.

Due to the company’s success and growth, they are recruiting a hungry and customer focused Renewals Manager to join their supportive team. As Renewals Manager, you will establish strong relationships with your B2B customers and will go above and beyond to find the best solution to ensure the retention of all clients.

As Renewals Manager, you will be responsible for contacting each B2B customer to understand their needs and follow up with a bespoke proposal created after comparing prices from different suppliers. As Renewals Manager, you will also be super organised and will manage the CRM system (Salesforce) and their own internal portal, but training will be provided.

Our client are seeking to recruit an articulate communicator with a track record of achieving client satisfaction but remains hungry to learn and ambitious to progress.

The Company:

Our client are expanding due to success of their existing team and really pride themselves on being experts within their field. As a forward-thinking and value-led business, this role is suited to candidates looking to really shine and progress within their career.

Whilst all the team are hungry to achieve targets (and enthused by their uncapped commission structure!) they are very tight-knit, and really support and encourage each other. The team regularly organise social events and believe a big factor of their success is down to the entire teams supportive and passionate nature.

Other benefits include a generous commission package, a genuine career path with a history of staff being promoted (some in as little as 18 months), Christmas holiday closure and more!

Requirements:

• A track record of excelling within a telephone based retention/renewals environment
• Confident, with the ability to go above and beyond to offer a premium level service and find the best solution for every customer
• Articulate telephone manner
• Proactive and ambitious to become an expert in their field
• A passion for people with a genuine enjoyment for customer service

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and around Oxfordshire. We typically source candidates for Sales, Marketing and office administration jobs. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.