Position: Customer Service Training Manager
Location: Abingdon (OX14)
Salary: £35,000 to £40,000 per annum
Hours: Normally 37.5 hours worked over a 5 day week between the hours of 08:00 to 20:00 (Monday – Friday) and some weekends (10:00 to 17:00)
Experience: Training Manager, Trainer, Customer Service, Training Delivery, Career Development, Onboarding, Stakeholder Management   

The Opportunity: 

Thompson & Terry Recruitment are working with a well-known and award-winning UK national client who are looking to recruit a confident and passionate Customer Service Training Manager to join, support and develop their rapidly expanding Abingdon-based team.  

As Customer Service Training Manager, you will responsible for the training and development of the Customer Operations Team and the wider business from onboarding to career progression. You will do this by investing into the business’ training plans and performance to explore opportunities to improve overall customer service and operations performance.  

As Customer Service Training Manger, you should be truly passionate about motivating, training, and developing the diverse team by engaging and building relationships, getting to know individual’s strengths and weaknesses to ensure effective training and development is given. Therefore, confidence and great people skills is important to this role.  

This is an exciting opportunity for a passionate, confident and flexible Customer Service Training Manager (or an ambitious candidate looking to make the step up) to invest in such an important and growing team’s training and development. 

The Company: 

Thompson & Terry Recruitment are working with a well-known and award-winning UK national business who are looking to recruit an outstanding Customer Service Training Manager to join their large and modern offices based in Abingdon. 

Our client is rapidly expanding and growing nationally, whilst ensuring that their customer service team is at the centre and the forefront of what they offer. The whole business completely lives by a set of strong core values around really going above and beyond to achieve excellence so it is important the successful candidate completely buys into this. 

In exchange for your hard work, our client rewards their staff with social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+ bank holidays) and a generous contributory pension scheme. 

Having said that, we believe the biggest benefit is a lovely and supportive place to work with lots of opportunities to develop and progress. 

Requirements: 

• Experience of planning and delivering training. 
• A true passion for building relationships and supporting the career development of a growing team. 
• The confidence to drive change and provide training on an individual and team level.  
• Strong written and verbal communication skills with the confidence to write training plans. 

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics. 

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.