Position: Graduate Customer Service Administrator 
Location: Abingdon (OX14) 
Salary: £21,000 – £22,000 per annum 
Hours: Monday – Friday (09:00 to 17:30) 
Experience: Customer Service, Customer Experience, Customer Care, Administration, B2B, B2C, E-commerce, Graduate Job, Graduate Careers, Online Marketing 

The Opportunity:   

Thompson & Terry Recruitment are working alongside a fast-growing e-commerce business, who are looking to recruit an intelligent and enthusiastic Graduate Customer Service Administrator to join their busy head office team based in Abingdon.   

As Graduate Customer Service Administrator, it will be your responsibility to assist with the day-to-day administration surrounding customer orders made through a number of major UK e-commerce sites whilst building great knowledge of over 750 products. 

This role will include responding to emails, live chats and telephone calls in a fast-paced, customer-focused environment to answer customer enquiries surrounding existing orders and product stock levels, and also handling aftersales enquiries surrounding faulty items and processing returns. 

Thompson & Terry Recruitment’s client work to a number of strict SLAs across multiple platforms therefore this would be a great opportunity for the successful Gradate Customer Service Administrator to throw themselves into a super detail-focused role and build on existing attention to detail skills. 

Whilst this is a graduate position, this role would be well suited to candidates with fantastic written and numerical skills, who are quick to learn and committed to taking on the role with the view to progress within the business long-term. But also to candidates with existing experience working in a fast-paced customer service position whether that be office based or perhaps retail or hospitality. 

The Company:   

Thompson & Terry Recruitment are working with a well-established e-commerce business based in Abingdon who are looking for a Graduate Customer Service Administrator to join their team and learn about the e-commerce industry whilst assisting with the day-to-day administration surrounding B2B and B2C customer orders. 

Our client offers the opportunity to throw yourself into a really hands-on office-based role, work with major UK brands and join an already well-established and super friendly team who will encourage personal and professional development. 

Requirements:   

• Experience of offering customer service excellence whether that be in an office environment or perhaps through retail or hospitality  
• A strong desire to build outstanding product knowledge and a great attention to detail  
• Excellent verbal and written communication skills as well as numerical skills 
• The ability to work autonomously, although training and professional development will be available  

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.   

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.