Complaint Handler, £26k - £29k | Thompson & Terry Recruitment

Reliable & Cost Efficient Recruitment Agency Based On Los Angeles

Complaint Handler, £26k – £29k


Position: Complaint Handler
Location: Abingdon (OX14)
Salary: £26,000 to £29,000 per annum
Hours: 37.5 hours per week, normally worked between the hours of 08:00 – 16:30, 9:00 – 17:30 or 10:00 – 18:30 (Monday – Friday) with the occasional 11:30 – 20:00 and c. 1 in 13 weekend shifts
Experience: Customer Operations, Customer Service, Complaints Resolution, Complaint Handler, Customer Care, Senior Advisor, Complaint Resolution, Escalation Management, Stakeholder Management, Case Handler 

The Opportunity 

Thompson & Terry Recruitment are working with a well-known UK national client, who are looking to recruit a confident and solution focused Complaint Handler to join their rapidly expanding and exceptional Customer Operations department.  

As Complaint Handler, you will be responsible for taking ownership of all escalated customer cases and working to find a solution with each customer. The queries forwarded to this department tend to be complex therefore the successful candidate must be passionate about building relationships and a fantastic rapport with customers, have very strong communication skills and also have a compassionate and empathetic approach to each individual case, to ensure complete customer satisfaction.  

Our client has a track record for the service they offer their customers, so it is important the successful Complaint Handler shares these values and is an integral part of the delivery of this exceptional service.  

This Complaint Handler position is well-suited to candidates looking for the next step in their customer service career who are keen to progress within the company long-term. 

The Company 

Thompson & Terry Recruitment are working with a well-known and award-winning UK national business who are looking to recruit an outstanding Complaint Handler to join their large and modern offices based in Abingdon.  

Our client are rapidly expanding and are looking to enhance their reach nationally, whilst ensuring that their customer operations team is at the centre of what they offer. The business lives by a set of core values focused on going above and beyond to achieve excellence so it is vital the successful candidate completely buys into this.  

In exchange for your hard work, our client offers a supportive and exciting place to work, build relationships with likeminded people and rewards all of their staff with social events and awards alongside their professional benefits (they have a track record of promoting employees and really expanding their skillset); 25 days holiday (+ bank holidays), unlimited access to LinkedIn learning and a generous contributory pension scheme.  

  • A real problem solver with proven experience of finding solutions for each customer case 
  • The confidence and professionalism to act as an escalation point to resolve customer issues and complaints  
  • A positive and solution focused approach to resolving issues   
  • Strong verbal and written communication skills  
  • Strong stakeholder management skills and the willingness to supervise people when required  

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (, are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.  

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.