Position:  1^st Line Support Engineer
Location: Eynsham, Oxfordshire (OX29)
Salary: £20,000 – £25,000 per annum (+ a generous benefits and training package)
Hours: 09:00 – 18:00 (Monday – Friday)
Experience: 1^st Line Support Engineer, Technical Support, IT Support, Troubleshooting, IT Managed Service, Ticketing, Active Directory, Tech, Service Technician, Service Desk

Opportunity:

Thompson & Terry Recruitment are excited to be working with our friends and longstanding IT Support client, at an incredibly exciting time for their rapidly expanding and highly reputable IT support business. As part of their growth they are looking for an intelligent and ambitious 1^st Line Support Engineer to join their friendly team based in Eynsham.

As 1^st Line Support Engineer, you will be the first point of contact for clients when reporting their IT or technical issues. You will be responsible for answering the telephone in a friendly way, logging issues, providing diagnosis and troubleshooting, whilst taking ownership of all support requests that come through to ensure complete client satisfaction.

Whilst this is a tier 1 level vacancy, the role has real scope to grow and our client have such a track record for training and developing passionate IT candidates over many years. The ideal candidate will have a huge appetite to learn, with a genuine LOVE for all things tech/IT and the ability to understand complex issues and ultimately gain enjoyment from finding resolutions for clients.

The Company:

Thompson & Terry Recruitment’s client is a very well established and highly reputable IT support business, with lots of exciting plans for growth, so a great time to join the business.

Our client are dedicated to providing a supportive place to work and as such, will offer candidates a genuine career path to really learn and advance their skills in IT support, whilst gaining hands on experience and mirroring senior colleagues to learn first-hand.

Thompson & Terry Recruitment’s client also offer some great benefits including proven promotion opportunities, wellbeing programmes and discounts and perks to a range of services. But ultimately, the team culture and close-knit supportive nature of the team is at the heart of what they offer and instil within their workplace.

Requirements:

• Experience at 1^st Line Support level, or a comparable technical knowledge
• The ability and desire to understand complex IT issues with the view to provide a solution to every client
• Excellent communication skills, both written and verbally
• Genuine interest in IT support and ambitious to progress a long-term career within their business
• Due to their relatively remote office, the successful candidate must hold a Full UK Driving license or live very locally

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and around Oxfordshire. We typically source candidates for Sales, Marketing and office administration jobs. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.