Position: 2nd Line IT Support Engineer Location: Eynsham, Oxfordshire (OX29) Salary: £27,500 – £33,000 per annum Hours: 09:00 – 18:00 (Monday – Friday) Experience: 2nd Line Support Engineer, Technical Support, IT Support, Troubleshooting, IT Helpdesk, Tech, Service Technician, Service Desk
Thompson & Terry Recruitment are excited to be working with our friends and longstanding IT Support client who, as part of their growth, are looking for an intelligent 2nd Line IT Support Engineer to join their friendly team based in Eynsham.
As an 2nd Line IT Support Engineer, you will be responsible for answering tickets escalated from the 1st line team to troubleshoot, diagnose, and resolve issues, whilst taking ownership of requests to ensure complete client satisfaction.
This role is well suited to a candidate looking to continue their career in 2nd Line IT Support within a supportive business known for their training and career progression.
The role has real scope to grow and our client has such a track record for training and developing passionate IT candidates over many years. The ideal candidate will have a genuine LOVE for all things tech/IT, the ability to understand complex issues, and ultimately gain enjoyment from finding resolutions for customers and clients.
Thompson & Terry Recruitment’s client is a very well established and highly reputable IT Support business who are experiencing a really exciting period of growth, so this a great time to join the business!
Our client is dedicated to providing a supportive place to work and as such, will offer candidates a genuine career path to really learn and advance their skills in IT support.
Thompson & Terry Recruitment’s client also offer some great benefits including proven promotion opportunities, wellbeing programmes, and discounts and perks to a range of services. But ultimately, the team culture and close-knit supportive nature of the team is at the heart of what they offer and instil within their workplace.
Experience of excelling in an IT Support/Service Desk environment
The ability to understand complex IT issues with the view to provide a solution to every client
Excellent communication skills, both written and verbally
Genuine passion for IT support and ambitious to really learn, obtain qualifications and progress to build a long-term career within the business
Due to their relatively remote office, the successful candidate must hold a Full UK Driving license or live locally
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.