Position: After Sales Advisor (6 month FTC with the potential to go permanent)
Location: Abingdon (OX14)
Salary: £20,400 – £25,500 (plus a generous bonus scheme)

Hours: 37.5 (some flexibility Monday – Friday with 1 in 4 Saturdays)
Experience: Aftersales, Retail Experience, Customer Care, Retail Sales Advisor, Telesales, Customer Service, Premium Product, Sales, Call Centre, B2C

The Opportunity:

Thompson & Terry Recruitment are working alongside a well-known and respected global client, who are looking to recruit an enthusiastic After Sales Advisor, to join their Abingdon based team.

As After Sales Advisor, you will be responsible for managing a high volume of inbound calls and emails from retail customers and dealing with any queries they may have after making the initial sale. The calls tend to be very varied, therefore the successful candidate must be able to absorb information about often a technical product and ultimately be able to provide customer service excellence to all customers.

As After Sales Advisor, you will be responsible for providing support and any other services the customer may require, whilst ensuring our client’s premium reputation is upheld. Additionally, you will need to be knowledgeable about technical products, as often you may need to upsell to customers.

The successful After Sales Advisor will therefore be passionate about offering customer service excellence, enthusiastic to take the call and resolve any issues the customer may have, ensuring that the customer is completely satisfied with the service they receive.

The Company:

Thompson & Terry Recruitment are working with a well known and global premium brand, who are looking to recruit an outstanding After Sales Advisor to initially work from home before moving into their large and modern offices based in Abingdon.

Our client really invests in the professional development of their staff and actively encourages all their employees to move around the business as well as progress in terms of seniority, so definitely a great place to build a career.

In addition to the professional benefits our client rewards their staff with flexibly, strong bonus scheme, 25 days holiday (+bank holidays), a subsidised restaurant and a healthcare scheme, as well as many other benefits.

Requirements:

• Strong customer service or aftersales experience
• Excellent telephone manner and face to face communication
• Experience of dealing with high volume of calls
• A genuine desire to offer customer service excellence and build outstanding product knowledge

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.