Position: Customer Operations Team Leader
Location: Abingdon (OX14)
Salary: £27,000 to £32,000 per annum
Hours: Normally 37.5 hours worked over a 5 day week between the hours of 08:00 to 20:00 (Monday – Friday) and working 3 weekend dates in every 7/8 weekends (10:00 to 17:00)
Experience: Customer Operations Team Leader, Customer Service Manager, Customer Service, Customer Care, Inbound Calls, Call Centre Manager, B2C, Coaching, Training, Technical

The Opportunity:

Thompson & Terry Recruitment are working with a well-known and award-winning UK national client who are looking to recruit an enthusiastic and passionate Customer Operations Team Leader to join and support their rapidly expanding Abingdon-based team.

As Customer Operations Team Leader, you will be responsible for managing and leading a growing team of Customer Service Advisors. You will do this by handling first line escalation issues regarding customer complaints, technical queries and general challenges whilst also monitoring the team’s performance and individual development.

As Customer Operations Team Leader, you should be truly passionate about motivating and supporting your team by coaching them through mentoring and giving one-to-one training. The goal of this is to develop each individual and the overall team to be confident to deliver an outstanding customer experience.

This is an exciting opportunity for a passionate, hardworking and flexible Customer Operations Team Leader to lead and manage the development of a vital and growing team within the business.

The Company:

Thompson & Terry Recruitment are working with a well-known and award-winning UK national business who are looking to recruit an outstanding Customer Operations Team Leader to join their large and modern offices based in Abingdon.

Our client is rapidly expanding and growing nationally, whilst ensuring that their customer service team is at the centre and the forefront of what they offer. The whole business completely lives by a set of strong core values around really going above and beyond to achieve excellence so it is important the successful candidate completely buys into this.

In exchange for your hard work, our client rewards their staff with social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+ bank holidays) and a generous contributory pension scheme.

Having said that, we believe the biggest benefit is a lovely and supportive place to work with lots of opportunities to develop and progress.

Requirements:

• Experience of excelling within a customer service focused leadership role
• A true passion for developing and supporting the growth of a team of Advisors
• The confidence and professionalism to act as an escalation point to resolve any issues
• An excellent telephone manner and strong communication with the confidence to coach others

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.