Position: Customer Service Advisor
Location: Abingdon (OX14)
Salary: £24,000 – £26,000 per annum
Hours: Normally 37.5 hours worked over a 5 day week between the hours of 08:00 to 20:00 (Monday – Friday) and working 3 weekend dates in every 7/8 weekends (10:00 to 17:00)
Experience: Customer Service, Customer Experience, Customer Care, Inbound Calls, Call Centre, B2C, Technical

The Opportunity:

Thompson & Terry Recruitment are working alongside a well-known and respected UK national client, who are looking to recruit an enthusiastic and passionate Customer Service Advisor to join their evolving and rapidly expanding Abingdon based team.

As Customer Service Advisor, you will be responsible for managing a high volume of inbound calls and emails from customers. The calls tend to be very varied therefore the successful candidate must be able to absorb information, and confidently go above and beyond to offer customer service excellence to resolve the customers query.

Our client’s product is technical and ever evolving therefore the successful Customer Service Advisor needs to be comfortable to learn to become an expert in order to be able to offer basic technical support to customers over the phone.

This Customer Service Advisor job is very well suited to candidates with experience managing a high volume of calls and looking to further their skills and develop their career long-term within a thriving business.

The Company:

Thompson & Terry Recruitment are working with a well-known and UK national brand, who are looking to recruit an outstanding Customer Service Advisor to join their large and modern offices based in Abingdon.

Our client are rapidly expanding and are looking to enhance their reach nationally, whilst ensuring that their customer service team is at the centre and the forefront of what they offer. All the business completely live by a set of strong core values around really going above and beyond to achieve excellence so it is vital the successful candidate completely buys into this.

In exchange of your hard work, our client rewards their staff with flexible working conditions, social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+bank holidays) and a generous contributory pension scheme.

Having said that we believe the biggest benefit is a lovely and supportive place to work with lots of opportunities to develop and progress.

Requirements:

• Experience managing a high volume of calls within a call centre
• Experience of offering customer service excellence
• A strong desire to build and absorb outstanding technical product knowledge
• Excellent telephone manner and communication at all levels
• Excellent verbal and written communication skills

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.