Position: Customer Success Manager
Salary: £29,000 – £34,000 Basic Salary 
Location: Oxford (OX1) with the option to work from home 2 days per week  
Hours: 08:30 – 16:30 (Monday – Friday with some flexibility) 
Experience: Account Manager, Account Management, Relationship Manager, EdTech, Client Services, Technology, Education Sales, Training  

The Opportunity  

Thompson & Terry Recruitment are working alongside a well-established, innovative and multi-award winning EdTech client who are looking to recruit a confident, organised and relationship focused Customer Success Manager to join their expanding Oxford-based team.  

As Customer Success Manager, you will join a small but highly successful and supportive team, which includes the business owner, who is based from the office. It is vital the successful candidate is a real team player and enjoys working within an innovative environment where everybody impacts the success of the business.  

A big part of the job is to be the main point of contact for large number of school accounts to ensure they get the most from their subscriptions from the EdTech company and ultimately renew every year. To achieve this, you will monitor and communicate with the schools regularly, being available to answer their queries. You will also be responsible for onboarding new accounts and get involved with training via your extensive product knowledge. 

Therefore, the job of Customer Success Manager requires a candidate with excellent relationship management skills combined with great organisation and to be strong on the administrative side.  

The Company  

Our client is a multi-award winning EdTech business dedicated to providing schools with time-saving and innovative tools and resources to help students learn languages.  

Despite being well-established, our client is highly innovative and really passionate about everybody working together to develop the business, their clients and indeed their own people.  

In exchange for your hard work, the successful candidate will enjoy a flexible working environment with strong benefits and lots of fun stuff! 

Requirements 

• A track record of building and maintaining client relationships 
• A professional demeanour with the ability to mirror and remain calm during their busy period  
• Well educated with strong writing skills and a genuine interest in all things languages (the ability to speak a 2nd or 3rd language would be a bonus!)  
• A candidate who is well organised and with strong time-management skills to successfully wear many hats! 

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.  

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.