Position: Customer Support Advisor (3 month FTC with the potential to go permanent)
Location: Abingdon (OX14)
Salary: £19,000 (+ lots of benefits)

Hours: 37.5 (hours to be worked flexibly Monday – Friday between 08:00 – 18:00 and 1 in 2 Saturdays 08:00 – 14:00)
Experience: Customer Support, Customer Service, Premium Product, Call Centre, Troubleshoot, Telephone Experience, Temporary, Fixed Term

The Opportunity:

Thompson & Terry Recruitment are working alongside a well-known and respected global client, who are looking to recruit an enthusiastic Customer Support Advisor, to join their Abingdon based team.

As Customer Support Advisor, you will be responsible for managing a high volume of inbound calls and emails from retail customers. The enquiries/calls tend to be very varied therefore the successful candidate must be able to absorb information about often a technical product and work to find a solution for all customer enquiries and issues, whilst adhering to our client’s premium reputation.

The successful Customer Service Advisor, must be ambitious to problem solve, help troubleshoot customer queries and motivated to build a solid career.

The Company:

Thompson & Terry Recruitment are working with a well known and global premium brand, who are looking to recruit an outstanding Customer Support Advisor to initially work from home (detailed training will be provided) before moving into their large and modern offices based in Abingdon.

Our client really invests in the professional development of their staff and actively encourages all their employees to move around the business as well as progress in terms of seniority. Although this is a temporary role, there isthe potential to build a solid career.

In addition to the professional benefits our client rewards their staff with flexibly, strong bonus scheme, 25 days holiday (+bank holidays), a subsidised restaurant and a healthcare scheme, as well as many other benefits.

Requirements:

• Experience in Customer Service
• Excellent telephone manner
• Motivated to problem solve and find solutions for all customer enquiries
• A genuine desire to offer customer service excellence and build outstanding product knowledge

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.