Position: Operations Manager
Location: Kennington (OX1)
Salary: £34,000 – £38,000 (depending on experience and qualifications)
Hours: Monday – Friday (37 hours per week)
Experience: Operations Manager, Operations, Charity, Management

The Opportunity

As a highly successful independent voluntary sector provider of specialist support services for those affected by brain injury, Headway Oxfordshire is looking to further develop its operational infrastructure and processes. As such, we’re looking for an Operations Manager to take ownership of a wide range of operational and administrative responsibilities. We are looking to build upon the excellent work of our previous Operations Manager in further developing our existing operational framework. The position comes with a wide remit; our ideal candidate will have a broad understanding of business, financial processes and the ability to work across a range of disciplines, with the goal of facilitating the smooth and effective running of our charities day-to-day business. An understanding of the health and social care system would be an advantage, as would having been in a managerial position within these settings previously.

Main responsibilities

• Manage the implementation of company initiatives and business plans
• Develop, implement and maintain efficient company processes
• Liaise with other team members to ensure good data collection, analysis and insights
• Work closely with our partners in Health and Social Care
• Assist with financial management, planning, budgeting and forecasting – as well as processing invoices and making payments
• Take lead responsibility for our service data gathering and reporting via our CRM system
• Maintain employee files and take lead responsibility for HR matters
• Act as a key point of contact for business-related enquiries from clients and partners
• Provide general support to the CEO

Who we’re looking for…

• Unfailingly reliable, with exemplary organisational skills
• Superb attention to detail, capable of spotting the little things everyone else misses
• Working knowledge of the requirements and responsibilities of charities and/or health and social care organisations (including financial, legal and HR)
• Experience data inputting and reporting from SAGE
• Experience managing and reporting on budgets and P&L sheets
• Experience managing staff teams
• A fast learner, quick to pick up new skills, learn processes and systems
• Driven and determined, with the ability to execute at pace without compromising quality
• Excellent communication skills, with an ability to communicate at all levels

You’ll really impress us if…

• …you have experience in similar roles for organisations of a similar size and/or within the health and social care sector
• …you have a qualification in or significant experience of project management
• …you have a business degree or relevant professional qualification
• …you are highly motivated to help others

What you’ll get

• Annual leave allowance of 28 days plus all bank holidays.
• Good work/life balance! We have a policy of avoiding overtime wherever possible, and always offer time off in lieu of the infrequent occasions where overtime is required.
• The opportunity to go home each day knowing your efforts are changing the lives of some of the most disadvantaged and vulnerable people in our community

Application process

If you are interested in the role, please contact Charlotte Carlisle by phoning 01865 326263 (option 3) or email opsmanager@headway-oxford.org.uk, to arrange a date/time for an informal confidential conversation and an application pack.

Closing date – Friday 13th May 2022.

Interviews – likely to be held week commencing 23rd May 2022.

Please note – Headway Oxfordshire informs all applicants whether successful or not if they have been shortlisted for interview.