Position: Product Support Assistant
Location: Leeds (LS16)
Salary: £17,500 – £18,000 per annum + bonus
Hours: 08.45am – 17.15pm (and an early finish on a Friday)
Experience: Customer Service, Support, Telephone-based, Product Support, Sales, Motor, Automotive, Fuel, Technology

The Opportunity

Our market-leading and rapidly-expanding client is looking for an enthusiastic and intelligent Product Support Assistant with experience of succeeding within a customer-focused role.

As Product Support Assistant, you will be responsible for liaising with customers via the telephone about our client’s motor-based technology products. You will be required to explain how to use the product and solve any queries or complaints that they may have, as well as being regularly responsible for liaising with our client’s external IT provider to solve and record any technological issues. You will, therefore, need to be organised, efficient and able to quickly problem-solve whilst ensuring that exceptional levels of customer service are provided at all times.

Additionally, the successful Product Support Assistant will also be required to occasionally make outbound calls to customers in order to up-sell products when necessary. You must, therefore, be confident over the telephone and have a natural ability to build a rapport with others.

Occasionally, as Product Support Assistant, you will be required to travel nationally to meet with clients and customers and help to explain and support their needs directly. Therefore, whilst it’s critical that your telephone skills are strong, you must also show that you are confident in building relationships in person.

The Company

The company are a long-standing client of Thompson & Terry recruitment. Over the past three years, they have grown and developed at an increasing rate, meaning that they are now a leading business within their field.

The culture of the company is focused around a balanced work and social life. All employees start and finish work at the same time and an early finish on a Friday is also encouraged as a way of recognising the hard work that is carried out by employees throughout the week. Furthermore, they provide a generous benefits package, including Perkbox, again strengthening the ties between management and staff.

Requirements

• A strong academic background
• A full UK driving licence and own car
• Experience of excelling within a customer-focused, telephone-based position
• Strong communication skills, both written and verbal
• Enthusiastic and ambitious to build and progress your career

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.