Position: Senior Customer Service Advisor
Location: Abingdon (OX14)
Salary: £28,000 – £32,000 base per annum
Hours: Monday – Friday (09:00 to 17:30)
Experience: Customer Service, Customer Experience, Customer Care, Administration, B2B, B2C, E-commerce, Homeware 

The Opportunity: 

Thompson & Terry Recruitment are working alongside a well-established and growing e-commerce business, who as a result of the previous person being promoted, are looking to recruit an confident, enthusiastic and motivated Senior Customer Service Advisor to join their busy head office team based in Abingdon. 

As Senior Customer Service Advisor, you will be responsible for managing a high volume of B2B and B2C customer enquiries whilst handling the administration around customer orders, resolving escalated cases and supporting other areas of the wider business. The day-to-day duties will primarily involve answering emails and live chats across a number of platforms, but also telephone calls in a fast-paced, customer-focused environment but as the role will be varied, the successful candidate must be able to absorb information, and confidently go above and beyond to offer customer service excellence. 

Thompson & Terry Recruitment’s client offers over 750 unique products therefore the successful Senior Customer Service Advisor must be comfortable becoming an expert, have a great attention to detail and work closely alongside the warehouse team in order to ensure that all daily operations related to customer orders are running smoothly. 

This Senior Customer Service Advisor job is very well suited to candidates with existing experience working within an office-based customer service role, preferably in the e-commerce industry, who are looking for a job where they can really mould themselves into the team, take on responsibility and progress long-term. 

The Company: 

Thompson & Terry Recruitment are working with a well-established and fast-growing e-commerce business based in Abingdon who are looking for a resolution-focused Senior Customer Service Advisor with great attention to detail to join their existing team of 4 within the department. 

Our client offers the opportunity to work with major UK brands, impressive career progression opportunities (the role has become available due to an internal promotion), and regular salary reviews along other professional benefits.  

Requirements: 

• Experience of offering customer service excellence in an office environment 
• A strong desire to build outstanding product knowledge and a great attention to detail
• Excellent telephone manner as well as fantastic verbal and written communication and numerical skills 
• Previous experience working within e-commerce would be desirable but not essential as thorough training will be provided

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics. 

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.