Position: Customer Operations Executive Officer
Location: Abingdon (OX14)
Salary: £24,000 to £26,000 per annum
Hours: 37.5 hours per week, normally worked between the hours of 08:00 to 18:30 (Monday – Friday) with the occasional weekend shift
Experience: Customer Operations, Customer Service, Complaints Resolution, Customer Care, Senior Advisor, Complaint Resolution, Escalation Management, Stakeholder Management 

The Opportunity 

Thompson & Terry Recruitment are working with a well-known UK national client, who are looking to recruit a confident and solution focused Customer Operations Executive Officer to join their rapidly expanding Customer Operations department. 

As Customer Operations Executive Officer, you will be working within a team of 5 other officers to provide an excellent customer experience over multiple platforms including social media and Trustpilot whilst also taking ownership of escalated customer cases. The queries forwarded to this department tend to be complex therefore the successful candidate must be a solution focused problem solver with a tendency to build a fantastic rapport with customers, as well as internal stakeholders. 

This Customer Operations Executive Officer position is well-suited to candidates looking for the next step in their customer service career who are keen to progress within the company long-term as there will be the opportunity to occasionally manage the Customer Operations department.  

The Company 

Thompson & Terry Recruitment are working with a well-known and award-winning UK national business who are looking to recruit an outstanding Customer Operations Officer to join their large and modern offices based in Abingdon. 

Our client are rapidly expanding and are looking to enhance their reach nationally, whilst ensuring that their customer operations team is at the centre of what they offer. The business also lives by a set of core values focused on going above and beyond to achieve excellence so it is vital the successful candidate completely buys into this. 

In exchange for your hard work, our client rewards their staff with social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+ bank holidays), unlimited access to LinkedIn learning and a generous contributory pension scheme. 

Requirements 

• Proven experience of excelling within a customer service focused role 
• The confidence and professionalism to act as an escalation point to resolve customer issues 
• A positive and solution focused approach to resolving issues  
• Strong verbal and written communication skills 
• Strong stakeholder management skills and the willingness to supervise people when required 

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics. 

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.