Position: Customer Service Administrator
Location: Abingdon (OX14)
Salary: £23,000  – £25,000 per annum
Hours: Monday – Friday (09:00 to 17:30)
Experience: Customer Service, Customer Experience, Customer Care, Administration, B2B, B2C, E-commerce 

The Opportunity:  

Thompson & Terry Recruitment are working alongside a fast growing and well established e-commerce business, who are looking to recruit a confident and enthusiastic Customer Service Administrator to join their busy team based in Abingdon.  

As Customer Service Administrator, it will be your responsibility to handle the day-to-day administration surrounding B2B and B2C customer orders made through a number of major UK e-commerce sites. This will include responding to emails, live chats and telephone calls in a fast-paced, customer-focused environment to answer customer enquiries surrounding existing orders, product stock levels, and also to handle aftersales enquiries surrounding faulty items and processing returns.

Thompson & Terry Recruitment’s client offers over 750 unique products and work to a number of strict SLAs across multiple platforms therefore this would be a great opportunity for the successful Customer Service Administrator to throw themselves into a super detail-focused role and build on existing attention to detail skills. 

This Customer Service Administrator role would be well suited to candidates who are quick to learn with fantastic written and numerical skills, committed to taking on the role long-term with the view to progress within the business, but also with existing experience working in a fast-paced customer service focused position whether that be office based or perhaps retail or hospitality.  

The Company:  

Thompson & Terry Recruitment are working with a well-established e-commerce business based in Abingdon who are looking for a resolution-focused Customer Service Administrator with great attention to join their team and learn about the e-commerce industry whilst assisting with the day-to-day administration surrounding B2B and B2C customer orders. 

Our client offers the opportunity to throw yourself into a really hands-on office-based role, work with major UK brands, join an already well-established and super friendly team, the flexibility to really make the role your own and an impressive benefits pack. 

Requirements:  

• Experience of offering customer service excellence whether that be in an office environment or perhaps through retail or hospitality  
• A strong desire to build outstanding product knowledge and a great attention to detail 
• Excellent telephone manner as well as fantastic verbal and written communication and numerical skills  
• Previous experience working within an e-commerce environment would be desirable but not essential as thorough training will be provided 
• The ability to work autonomously
• The successful candidate should hold a full UK Driving License or live locally 

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.  

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.