Position: Resource Planning Coordinator
Location: Abingdon (OX14)
Salary: £24,000 – £26,000 per annum
Hours: Monday – Friday with the occasional weekend shift
Experience: Resource Planning, Planning Coordinator, Excel, Contact Centre, Reporting, Customer Operations, Operations Resource

The Opportunity:

Thompson & Terry Recruitment are working alongside a well-known and respected UK national client, who are looking to recruit a proactive and resilient Resource Planning Coordinator to join their evolving and rapidly expanding Abingdon based team.

As Resource Planning Coordinator, you will be responsible for monitoring real time data on the operations team and their productivity, performance and attendance (running Excel reports), which you will directly feedback to the agents and work through any issues, therefore, the confidence to hold difficult conversations is vital for this job.

The successful Resource Planning Coordinator will report directly into the Resource Planning Manager with all data analysis and forecasting for the team, which will have a huge impact on the growth of the organisation.

As Resource Planning Coordinator, you will be heavily involved in analysing all data and then building a rota that will assist in the delivery of customer service, whilst ensuring the team are performing in line with all of the SLA agreements that are in place.

The Company:

Thompson & Terry Recruitment are working with a well-known UK national brand, who are looking to recruit an outstanding Resource Planning Coordinator to join their large and modern offices based in Abingdon.

The entire business lives by a set of strong core values around really going above and beyond to achieve excellence, so it is vital the successful candidate completely buys into this.

In exchange of your hard work, our client rewards their staff with flexible working conditions, social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+bank holidays) and a generous contributory pension scheme.

Having said that we believe the biggest benefit is a lovely and supportive place to work with lots of opportunities to develop and progress.

Requirements:

• Experience of working within a similar telephone-based environment with the genuine desire to learn and progress
• A good understanding of Excel with the desire to learn more
• A strong desire to maintain the company’s customer service reputation and SLA’s in place, whilst at times holding difficult conversations (Feeding back on any issues)
• A strong communicator with a solid attention to detail, whilst being able to manage a heavy workload

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.