Position: Customer Case Handler
Location: Abingdon (OX14)
Salary: £24,000 – £26,000 per annum
Hours: Normally 37.5 hours worked over a 5 day week between the hours of 08:00 to 20:00 (Monday – Friday) and working 3 weekend dates in every 7/8 weekends (10:00 to 17:00)
Experience: Escalations, Case Management, Settlement, Customer Settlement, Claims Handler, Case Handler, Customer Experience, Customer Care, B2C, Technical 

The Opportunity: 

Thompson & Terry Recruitment are working alongside a well-known and respected UK national client, who are looking to recruit an inquisitive Customer Case Handler to join their evolving and rapidly expanding Abingdon based team. 

As Customer Case Handler, you will be the escalation point for customers calling the business seeking compensation. A huge part of your role will be reviewing evidence and investigating all claims/information provided on a case-by-case basis, liaising with customers via telephone and email and also with internal departments and external parties to ensure all cases reach an outcome and settle all claims. 

The successful Customer Case Handler will be someone who is naturally very inquisitive to ask lots of questions and gather all information necessary for each case, whilst also being resilient to push back and hold difficult conversations both internally and with customers. 

The Company: 

Thompson & Terry Recruitment are working with a well-known UK national brand, who are looking to recruit an outstanding Customer Case Handler to join their large and modern offices based in Abingdon. 

The entire business lives by a set of strong core values around really going above and beyond to achieve excellence, so it is vital the successful candidate completely buys into this. 

In exchange of your hard work, our client rewards their staff with flexible working conditions, social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+bank holidays) and a generous contributory pension scheme. 

Having said that we believe the biggest benefit is a lovely and supportive place to work with lots of opportunities to develop and progress. 

Requirements: 

• Experience of case management and investigating claims 
• A strong desire to maintain the company’s customer service reputation, whilst holding difficult conversations and dealing with challenging cases 
• Excellent telephone manner and communication at all levels 
• Excellent verbal and written communication skills 

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics. 

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.